At Merchandise7One.com, we strive to deliver your orders safely and on time. This policy explains our shipping process, delivery timelines, and how we handle any issues that may arise.
1. Shipping Locations
🌍 Domestic Shipping:
- We currently ship only within India.
- Orders requesting international delivery will not be processed.
2. Order Processing Time
⏳ Standard Processing:
- Orders are processed within 2-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
📦 Custom/Bulk Orders:
- May take additional 3-5 days for processing (we’ll notify you in advance).
3. Shipping Methods & Charges
A. Shipping Partners
We use trusted courier services:
- Urban Deliveries: Delhivery, FedEx, or Blue Dart.
- Rural/Remote Areas: India Post or regional couriers.
B. Shipping Costs
- Calculated automatically at checkout based on package weight & destination.
4. Estimated Delivery Time
| Location Type | Estimated Delivery |
|---|---|
| Major Cities (Mumbai, Delhi, Bangalore) | 3-5 business days |
| Tier 2/3 Cities | 5-7 business days |
| Rural/Remote Areas | 7-10 business days |
⚠️ Note: These are estimates—delays may occur due to:
- Weather conditions
- Courier delays
- Unforeseen logistical issues
5. Tracking Your Order
🔍 How to Track:
- You’ll receive a tracking number via email/SMS/WhatsApp once shipped.
📱 Need Help?
- If tracking isn’t updating, contact us for assistance.
6. Delivery Issues & Solutions
A. Incorrect Address
- Double-check your address at checkout—we’re not liable for wrong details.
- If the package is returned, reshipping fees may apply.
B. Failed Delivery Attempts
- Couriers typically attempt delivery 2-3 times.
- If missed, collect from the nearest courier office (details in tracking SMS).
C. Lost/Damaged Packages
- Report within 48 hours with:
- Photos of damaged items
- Tracking number
- We’ll replace or refund after investigation.
7. Non-Delivery (Force Majeure)
We’re not responsible for delays caused by:
- Natural disasters (floods, earthquakes)
- Strikes or political unrest
- Pandemic-related restrictions
8. Contact Us
For urgent shipping inquiries:
📧 Email: contact@merchandise7one.com
📞 WhatsApp/Call: [+91 70489 17670]