At Merchandise7One.com, we want you to be completely satisfied with your purchase. Please review our policy carefully to understand your options.
1. Eligibility for Returns & Refunds
🔄 30-Day Return Window:
- Items must be returned within 30 days of delivery.
- Must be unused, undamaged, and in original packaging with tags.
2. How to Initiate a Return
📦 Step 1: Contact us within 30 days at:
📧 Email: contact@merchandise7one.com
📞 WhatsApp: [+91 70489 17670]
🔹 Provide: Order number, product details, and reason for return.
📦 Step 2: We’ll email:
- Return authorization & instructions
- Approved return address (do not send to manufacturer)
📦 Step 3: Ship items back with:
- Original receipt/packing slip
- Protective packaging to prevent damage
3. Refund Process
💳 Approved Returns:
- Refunds processed within 7-10 business days after we receive the item.
- Credited to your original payment method.
⚠️ Partial Refunds May Apply If:
- Item shows signs of use.
- Parts/accessories are missing.
- Returned after 30 days.
4. Shipping Costs
✈️ Customer Responsibility:
- You pay return shipping fees (unless the return is due to our error).
- We recommend tracked/insured shipping for high-value items.
5. Damaged/Defective Items
🔧 Report Within 48 Hours:
- If approved, we will provide a replacement for the damage/exchange product within 7-10 business working days.
- Email clear photos/video of damage.
- We’ll cover return shipping and send a replacement or full refund.
6. Sale Items & Gifts
💰 Sale Items: Non-refundable (unless defective).
🎁 Gifts:
- Include gift receipt with return.
7. Missing Refunds?
⏳ Check First:
- Your bank account (processing may take 5-10 days).
- Contact your credit card company.
❓ Still Missing? Email us with:
- Order number
- Payment receipt
- Bank statement snippet
8. Exchanges
🔄 Defective Items Only:
- We’ll replace the same item at no extra cost.
- Contact us to arrange shipping.
9. Contact Us
For return-related questions:
📧 Email: contact@merchandise7one.com
📱 WhatsApp: [+91 70489 17670]
Note: This policy doesn’t affect your statutory rights.
Why Choose Us?
✔ Clear 30-Day Window – Longer than many competitors.
✔ Fast Refunds – Processed in 7-10 days (vs. 14+ days elsewhere).
✔ Transparent Policies – No hidden deductions.
Need Help? Visit our FAQs or contact our support team.