At Merchandise7One.com, we want you to be fully satisfied with your purchase. This policy outlines our guidelines for order cancellations, returns, and refunds. Please read carefully before placing an order.
1. Order Cancellation Policy
A. Customer-Requested Cancellations
🛑 Before Shipping:
- Cancellations are accepted within 2 hours of order placement (if the order hasn’t been processed).
- Contact us immediately via:
📧 Email: [contact@merchandise7one.com]
📞 WhatsApp: [+91 70489 17670]
🚫 After Shipping:
- Once the order is dispatched, cancellations are not possible.
- You may refuse delivery or return the item (see Section 2).
B. Cancellations by Merchandise7One.COM
We may cancel orders if:
- The item is out of stock.
- Payment fails or is fraudulent.
- The order violates our Terms & Conditions.
🔹 Refunds (if applicable) will be processed within 7-10 business days.
2. Refund Policy
A. Eligibility for Refunds/Replacements
We accept refund requests only for:
✅ Damaged/Defective Items:
- Report within 48 hours of delivery with photo/video proof.
- We’ll arrange a replacement or partial refund (only if it meets our certain conditions).
✅ Wrong Item Shipped:
- Provide unboxing evidence.
- We’ll cover return shipping for the correct item.
❌ Non-Eligible Cases:
- Change of mind or incorrect size/color chosen.
- Products used, washed, or altered.
B. Refund Process
🔄 Approved Refunds:
- Processed in 7-10 business days.
- Credited to the original payment method.
- Shipping fees are non-refundable.
📦 Return Shipping:
- Customers bear return costs unless the error is ours.
3. Warranty Claims
🔧 Manufacturer Warranties:
- Some products come with brand warranties.
- Contact the manufacturer directly for issues covered under their policy.
4. Important Notes
⚠️ Fraud Prevention:
- False claims may result in legal action or account suspension.
- Refunds are discretionary and evaluated case-by-case.
📅 Policy Updates:
- Check this page periodically for changes.
5. Contact Us
For cancellation/refund requests:
📧 Email: [contact@merchandise7one.com]
📱 WhatsApp: [+91 70489 17670]
By placing an order, you agree to these terms.